Mobile communication and use behavior of the urban poor in a developing country: A field study in Malaysia

We developed a contextualized model to predict the use of technology among urban poor. Based on core idea that, in developing countries, poor face different challenges from those rural poor, we argued that five key facilitating conditions (FC)—namely, infrastructure, technical and support services, legal regulatory framework, financial factors affordability, self-efficacy—are central drivers both non-instrumental instrumental mobile devices. Situated unified theory acceptance (UTAUT), these FC were found be important our study conducted 396 phone users area Malaysia. In addition extending UTAUT construct an context, results have practical implications, increase use, careful attention should given co-development friendly policies pertaining countries.